Doug Strachan is a Management Analyst specializing in HRIS (Human Resources Information Systems) administration with a rich background in managing innovation at one of the world’s busiest airports, Hartsfield-Jackson Atlanta International Airport (ATL). His journey to his current role is a testament to his adaptability, continuous learning, and passion for improvement.
A Journey from Aviation to HRIS
Doug’s early career led him to the dynamic environment of ATL, where he spearheaded numerous projects aimed at enhancing the passenger experience and operational efficiency. Notable among these were the RNAV project for reducing annoyance with aircraft noise and operations and TruckPass, a pioneering dock-traffic-control system. These projects not only delivered significant improvements in service delivery but also ignited Doug’s appetite for continuous improvement.
Upon retiring from his airport role, Doug transitioned into the HR field, leveraging his extensive experience on Atlanta’s pension board. This role provided him with valuable insights into HR operations and reinforced his belief in the applicability of Lean and Six Sigma principles in HR.
Innovating with TruckPass
One of Doug’s hallmark projects was the development of TruckPass, designed to mitigate truck congestion at ATL’s cargo docks. Through keen observation, customer interviews, and Gemba walks, Doug identified the need for a dock traffic control system, like air traffic control but for trucks. His innovative solution streamlined the process, reducing wait times and improving efficiency.
The implementation of TruckPass faced internal resistance, but Doug’s persistence and data-driven approach won senior leadership’s support. Today, TruckPass stands as a testament to Doug’s ability to drive change and improve operational efficiency.
The Power of Collaboration
Another project Doug was instrumental in during his time at ATL was the Parking Lot Lighting Throwdown. His success with this project underscores the importance of collaboration. By involving key stakeholders from various departments early in the process, Doug ensured the project’s success. The Throwdown allowed for a real-time comparison of lighting solutions, leading to increased lighting efficiency, cost savings, and multiple awards.
Learning from Setbacks
Doug’s career is also marked by valuable lessons learned from setbacks. In one instance, after seeing a less-developed solution presented to senior leadership, Doug’s comprehensive proposal was initially sidelined. However, his patience and professionalism paid off when his solution was ultimately recognized and approved, highlighting his resilience and strategic thinking.
A Passion for Lean
Doug’s passion for Lean principles is deeply rooted, influenced by his father, an industrial engineer, and his own professional experiences. He views the elimination of waste as a path to increased revenue and customer satisfaction. Books like Gemba Kaizen and Toyota Production System have been instrumental in shaping his approach to continuous improvement.
Life Beyond Work
Outside of his professional endeavors, Doug is a dedicated family man who cherishes time with his loved ones and watching his daughter grow. He is an active volunteer, an avid runner, and enjoys the occasional great movie.
Connecting with Transformance Advisors
Doug discovered Transformance Advisors during his MBA program at LSUS, where he was drawn to Mike Loughrin’s highly recommended courses. These experiences have been some of Doug’s most treasured educational moments, further solidifying his commitment to continuous improvement.
Doug in the field 
Doug in the atrium mustang Doug and Bobby Flay at the ATL Concession grand opening Doug speeding toward an ATL project Doug volunteering at the ATL Senior Ball 
Doug testing rear luggage carrying wheelchair Doug met Patti Labelle Doug Jumpseating with Pilots for RNAV Doug working on deploying the Good Neighbor figures during the pandemic 
Doug being awarded the ATL Better Buildings Challenge by Mayor Kasim Reed Doug giving a tour of ATL 
Doug running a 5K with other City of Atlanta employees
Doug Strachan’s story is a compelling blend of innovation, collaboration, and continuous learning. His ability to apply Lean principles across diverse domains exemplifies his commitment to driving positive change and operational excellence. Thank you, Doug, for sharing your Lean journey with us!
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Mara Irons
Mara Irons is the Marketing Manager at Transformance Advisors. She specializes in crafting compelling content and conducting research to ensure community relevance. With a background spanning education, transportation, digital marketing, health, and nonprofit sectors, Mara brings diverse expertise to her role.
Driven by a passion for assisting small businesses in the digital realm, Mara delivers innovative solutions and fosters meaningful connections.
Outside of work, she loves exploring the outdoors with her dog, Indi. However, if it’s cold or raining, you can find her on the couch watching true crime documentaries with a glass of wine.
To learn more about Mara, visit her LinkedIn profile.
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